Commonly asked questions

The full process of a crypto exchange is described in our HOW IT WORKS section. Additionally, there is an article that you can refer to for more information. In general terms, a swap starts with choosing the crypto pair needed, the sum you would like to exchange, and putting down the wallet address you would use to receive the funds. After this, the exchange order gets created - you will get the address to send the deposit. Once you send the funds, all you need to do is wait for the transaction to confirm and the partner exchange to process your request. Once the service sends the sum and the transaction is confirmed, the swap is done!

Our top priority is to provide high-quality cryptocurrency exchange service aggregation through unbeatable solutions with the deliberation of speed and security...
1. Save your money
Make an exchange at the best rate by finding and comparing rates throughout the exchange list. Always you can find a better offer by FLASHIFT.
2. Save your time
Neither requires checking multiple exchanges nor comparing rates. Save your time with FLASHIFT in one place, fully automated.
3. Instant exchange
No registration and unnecessary details. It is as simple as 1-2-3-4.
4. Multi-platform
FLASHIFT is designed with performance in mind and works perfectly on any device.

When you are exposed to the “Cannot create the transaction” error, there are two possible problems:
Your recipient address is wrong, and you should check it again.
The pair is not available for the selected exchange at the time, and you should choose another exchange.

Over 70% of stuck transactions happen because users ignore the coins’ unique features. A memo and a destination tag are among those features people tend to forget about.
These short combinations of digits and letters help us recognize your payment and send the exchanged money to the recipient’s address you indicated when initiating a transaction. If they are specified incorrectly, your transaction may get stuck or go to another user.
The most popular currencies that may require an extra ID (memo, message, tag, etc.) are:
XRP – destination tag
XEM – message
XLM – memo.id
BNB – memo
EOS – memo
HBAR – memo
ATOM – memo
If FLASHIFT provides you with a memo/tag/message alongside the address, you must enter it while sending the funds from your wallet. Your wallet should provide you with a corresponding field for this extra piece of data if you choose to send one of these currencies.
If you’re swapping such a currency via FLASHIFT or will receive such an asset after an exchange, make sure to check if your wallet provides a memo, message, or tag to receive the asset. If you omit this relevant data, there’s a chance your wallet won’t be able to recover your funds.

At FLASHIFT, each exchange transaction goes through four primary stages. It takes 1–30 minutes for a transaction to be fully processed after your funds reach the exchange service and the incoming transfer is fully confirmed in the blockchain. If your transaction takes longer than that, it could be due to various factors. To find out why there is a delay, you need to determine at which stage the transaction froze. You can check the exact status of your transaction by going to your exchange history page or entering the exchange ID on the swap tracker page.
1. Waiting Stage
This could happen for several reasons:
The blockchain is busy. This is the most common reason. Don’t worry, your transaction is in line, so we’ll receive your money soon. We just need a few confirmations to accept your payment.
You’ve sent your coins to the wrong wallet address. If this happens, please get in touch with our support team right away for help.
Wrong memo/destination tag/message also known as extra ID. Some coins require extra information (Ripple, XEM, Stellar, EOS, BNB, or ETN) when you send them. You have to enter it. If you enter it incorrectly or use a different memo, destination tag, or message, your transaction won’t go through automatically. To process it, you’ll have to contact our support team and give them all the payment details, including your exchange ID on FLASHIFT and a link to your transaction on the blockchain. After that, we’ll process your transaction manually. We’ll either ask the exchange service to give you back your coins or exchange them at the rate that was valid at the time of manual processing.
You sent a different currency than the one you chose when you created the transaction.
You sent a currency to a different network. Please check the network type and currency protocol that are shown to you when you create a transaction.
You sent a currency using an old contract. This sometimes happens to ETH and BSC-based assets.
2. Confirming stage
The currency you’ve sent determines how many hash confirmations are needed to start the exchange. If your transaction has been confirmed for a while, it probably means that your payment hasn’t reached the necessary number of confirmations yet. We also warn you before the exchange that some assets may take longer to confirm (e.g., BTC). The network, not FLASHIFT or the exchange service, confirms the transaction. We can’t speed up your confirmation on the blockchain.
3. Exchanging stage
Market congestion. If you’re exchanging a popular coin, there is a chance of exchange delays due to high demand. Technical problems at the trading partners’ side. Sometimes, they may have technical difficulties, so your transaction can be paused.
4. Sending stage
Usually, being at this stage means that the exchange service has handled your transaction, and your exchanged currency is coming. However, because of the busy blockchain, the transaction time may get longer.
If you think that none of these descriptions match your situation, please get in touch with our support and let us know about your problem.

If you are sure that money was sent to the correct address, first try to refresh the transaction page. If the status doesn’t change, contact the FLASHIFT support team and provide them with the hash of your transfer and the FLASHIFT exchange ID.
Why could this happen?
• The destination tag/memo/message is missing (for XML, XEM, or XRP).
• There are technical issues with the crypto you sent.
• You sent the currency to a wrong wallet address.
• The exchange service system did not have enough time to recognize your transaction.
• Your input transfer failed on the network.
• Please address your problem with our support team.
• The transaction is complete, but there is no money in my wallet
If your transaction is done and its hash is correct, but you don’t see your funds in a wallet, do the following:
Update/sync your wallet. If you use offline or core wallets, you need to sync your wallet each time you send or receive money. Also, if you use an outdated version of your wallet, your balance may be displayed incorrectly. If you are about to receive XEM, Stellar, or XRP, ensure that your wallet doesn’t require a destination tag/memo/message. Your Internet connection is unstable. Try re-connecting. Most often, it has to do with the wallet’s faulty display. So, we kindly ask you to reach out to your wallet’s support to ensure that the problem is not on their side prior to writing to us.

In the Flashift app, you can learn more about AI-generated tags by clicking on the question mark (“?”) above the exchange list. This provides a detailed explanation of how each tag works and how you can use them to find the best exchange option for your needs.

The “Recommended” tag is assigned to exchanges that meet the highest standards of efficiency, reliability, speed, rate and user satisfaction. Our AI evaluates key factors such as exchange rates, KYC requirements, transaction speed, and overall service quality to ensure users receive data-driven, well-balanced recommendations.

This tag is awarded to exchanges with the least restrictive identity verification requirements. By analyzing user feedback and KYC policies, Flashift AI identifies services that offer a more privacy-friendly trading experience—ideal for users seeking enhanced anonymity.

The “AI Best Rate” tag highlights exchange providers offering the most accurate and reliable rates with minimal discrepancies from offered rate and the final amount the user received. This ensures that users can confidently choose a provider with trustworthy pricing, leading to a seamless and predictable exchange experience.

No, Flashift AI is not a trading bot. It does not execute trades on your behalf. Instead, it functions as an intelligent assistant that helps you compare prices, assess exchange provider’s speed, and gain insights into various non-custodial crypto exchanges.

While Flashift AI is designed for high accuracy, occasional discrepancies may occur due to market fluctuations. If you notice any incorrect information, please contact our support team for assistance and clarification.